- Gartner (Managing Vice President, Client Success, EMEA) - Vodafone (Head of Strategy, Head of Product Operations) - SingTel (Director of Strategy) - McKinsey & Company (Engagement Manager)
Professional with over 25 years of experience in strategy and operations, and transformation across information services (Gartner), telecom (Vodafone, SingTel), and management consulting (McKinsey). Expertise in customer engagement, retention and growth strategies, process optimization, large-scale change programs, new product development and adoption initiatives, assessment of new market opportunities and cost reduction programs. Now building an independent consulting practice, and developing a Gen-AI startup, developing tools for job seekers.
MBA, Australian Graduate School of Management, University of New South Wales. Exchange to Kellogg School of Management. BEng Computer Systems, Moscow Aviation Institute
Problem solving; can join work groups on building the NorthLawn community (e.g. client development)
Advice on building consulting practice, getting your first projects
I have 3 nationalities
- Led EMEA Customer Success team of 165, achieved 92% retention & 10% growth in 2023. - Managed strategy and operations for €300M product development, which enabled a 12% growth and secured leadership position for Vodafone in 2 Gartner Magic Quadrants (2013-2017) - Secured LTE (4G) licenses at spectrum auction for £800M, at the lower end of European benchmarks (2013) - Developed strategy and won A$150M funding approval for a billing and self-service transformation.
Second price auction, where a winner pays the second highest price. This was the type of auction for LTE in the UK.
Theme from Un Homme et une Femme https://www.youtube.com/watch?v=M3y8tsDUl0s
Technosight Limited